At mbiwallet, your privacy is more than a legal obligation – it is our genuine commitment to every player. Find out exactly how we collect, use, and protect your personal information.
Every aspect of data handling at mbiwallet is built on six core principles that ensure your information remains safe and is used responsibly.
All data transmitted between your device and mbiwallet's servers is protected by 256-bit SSL encryption – the same standard used by Malaysia's leading banks.
Your personal data is stored on servers protected by multi-layered access controls. No mbiwallet employee may access your data without valid authorisation.
Mbiwallet has never and will never sell, rent, or transfer your personal data to any third party for marketing or commercial purposes.
All data handling practices at mbiwallet fully comply with Malaysia's Personal Data Protection Act 2010, including provisions relating to data collection, processing, and storage.
You have the right to access, correct, or request deletion of your personal data at any time. mbiwallet respects these rights without any complicated conditions.
You may opt out of receiving any marketing communications from mbiwallet at any time by contacting our support team or through your account settings.
Important Note: This Privacy Policy clearly explains how mbiwallet collects, uses, stores, and protects your personal data. By using the mbiwallet platform, you agree to the practices described in this document. Please read it carefully.
Mbiwallet ("we", "Platform", or "mbiwallet.pro") respects the privacy of every individual who uses our services. This Privacy Policy is crafted to provide full transparency on how we handle your personal information, in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
We understand that entrusting your personal data to any online platform requires a high level of confidence. That is why mbiwallet invests seriously in security infrastructure and rigorous data handling procedures — not merely to meet legal requirements, but because we genuinely care about the trust placed in us by every member.
This policy applies to all users of the mbiwallet platform – including website visitors, registered members, and individuals who contact our customer support team through any of our available communication channels.
Our commitment: mbiwallet will not use your data for purposes unrelated to the provision of platform services, except with your explicit consent or as required by applicable Malaysian law.
Mbiwallet collects your personal information through several means – directly from you during registration and platform use, and automatically through standard tracking technologies used by most websites today. Below is a breakdown of the types of data we collect:
| Data Type | Source | Primary Purpose | Status |
|---|---|---|---|
| Personal Identity | You (during registration) | Account Verification & KYC | Mandatory |
| Financial Information | You (during transaction) | Deposits & withdrawals | Mandatory |
| Technical Data | Automatic | Security & Fraud Detection | Automatic |
| Game History | Automatic | Support & Analytics | Automatic |
| Communication Preferences | You (optional) | Offers & Promotions | Preferences |
| Customer Support Data | You (when contacting us) | Issue Resolution | Situation |
The personal data we collect is used solely for legitimate purposes related to the provision of mbiwallet services. We do not use your data for purposes you would not expect. The following are the primary purposes for which data is used:
Legal Basis: The processing of your data at mbiwallet is carried out on the basis of contract fulfillment (to deliver the services you registered for), legal obligation (PDPA and AML compliance), legitimate interests (platform security), and consent (for marketing communications).
Mbiwallet does not sell, rent, or transfer your personal data to third parties for their own marketing purposes. However, there are limited situations where we need to share your data with trusted parties to enable us to operate the platform properly:
We work with carefully selected third-party service providers to carry out specific functions on behalf of mbiwallet, including payment processing, KYC identity verification, and cloud services. All such providers are bound by strict confidentiality agreements and may only use your data for purposes specified by mbiwallet.
Mbiwallet may be required to disclose your personal data to government authorities, law enforcement agencies, or regulatory bodies when mandated by Malaysian law, a valid court order, or in the context of a financial crime investigation.
Our commitment: In all data sharing cases, mbiwallet only shares the minimum information necessary (data minimisation principle) and ensures that data recipients are bound by equivalent or stricter data protection obligations.
Like most online platforms today, mbiwallet uses cookies and related tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
You can manage your cookie settings through your web browser at any time. Please note that disabling essential cookies may affect your ability to use certain features of the mbiwallet platform.
Mbiwallet continuously invests in high-grade security infrastructure to ensure your personal data remains protected at all times. The security measures we implement cover technical, physical, and procedural aspects:
Important: Although mbiwallet takes comprehensive security measures, no system is 100% impenetrable. You also play an important role in protecting your account – always use a strong password, enable two-factor authentication, and never share your login credentials with anyone.
Under Malaysia's Personal Data Protection Act 2010 and mbiwallet's commitment to privacy, you have the following rights regarding your personal data:
Request a copy of all personal data we hold about you at any time.
Request correction of inaccurate or incomplete data in our records.
Request deletion of your personal data (subject to legal retention obligations).
Object to the processing of your data for direct marketing purposes at any time.
Receive your data in a machine-readable format for transfer to another platform.
Request restriction of data processing during a dispute or data accuracy review.
To exercise any of the above rights, contact the mbiwallet privacy team via Live Chat or our support email. We will process your request within 30 business days as required by the PDPA.
The mbiwallet platform is strictly for individuals aged 18 and above. We do not knowingly collect any personal information from children under 18. If you believe a child has provided us with personal information without parental or guardian consent, please contact the mbiwallet support team immediately so that the necessary data removal actions can be taken without delay.
Reminder: If during the KYC verification process we determine that the account holder is under 18 years of age, the account will be immediately closed and any remaining balance will be returned upon completion of the investigation.
As part of our integrated platform operations, some of your personal data may be stored or processed on servers located outside Malaysia. This occurs primarily when we use world-class cloud service providers to ensure high platform performance and availability.
In all cases of cross-border data transfers, mbiwallet ensures that the receiving country or entity provides a level of data protection equivalent to or higher than that required by Malaysian law. Legally binding data processing agreements are signed with all providers involved in such transfers.
Mbiwallet retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable Malaysian law. The following are our general data retention guidelines:
Once the retention period expires, your data will be securely deleted or anonymised in accordance with mbiwallet's internal policy procedures.
Mbiwallet reserves the right to update or amend this Privacy Policy from time to time to reflect changes in platform practices, legal requirements, or security expert advice. The latest version of the Privacy Policy will always be available on this page, complete with the most recent update date.
For material amendments – meaning changes that significantly affect how we use your data – we will notify you via an in-platform notification or your registered email at least 14 days before the amendment takes effect. Continued use of the mbiwallet platform after the effective date of any amendment will be considered your acceptance of the updated Privacy Policy.
If you have any questions, concerns, or wish to exercise your rights regarding personal data, the mbiwallet privacy and data protection team is ready to assist you. We are committed to providing accurate, clear, and prompt responses to every privacy-related inquiry.
You can reach us through the following channels:
Please state clearly in your enquiry that it is related to data privacy request so that we can direct your enquiry to the responsible team more efficiently. We aim to provide an initial response within 3 business days and resolve the full request within 30 business days.
Document Version: This Privacy Policy (Version 2.4) takes effect from 1 January 2026 and supersedes all previous versions. For enquiries regarding previous versions or amendment history, please contact our support team.
Join over 500,000 Malaysian players who have trusted mbiwallet – a platform that takes the protection of every member's privacy and personal data seriously.