Please read this document carefully before using the mbiwallet platform. These terms and conditions outline the rights, responsibilities, and protections enjoyed by every mbiwallet member.
Before reading the full document, here are the six core points that affect your mbiwallet account usage every day.
Only individuals aged 18 and above are permitted to register and use mbiwallet services, without exception.
Each individual is only permitted to hold one active account. Multiple accounts may result in permanent account termination.
All bonuses are subject to clearly stated wagering requirements. Read the terms of each promotion before claiming it.
Withdrawals are only processed to a bank account registered under the same name as the mbiwallet account holder.
You are responsible for keeping your password confidential. Contact support immediately if you suspect unauthorized access.
Any attempt at fraud, system manipulation, or unfair collusion will result in immediate account freezing.
Important Note: By registering or using the mbiwallet platform, you are deemed to have read, understood, and agreed to be bound by all terms and conditions stated in this document. If you do not agree with any part, please discontinue use of the platform.
These Terms and Conditions constitute a legally binding agreement between you ("User" or "Member") and mbiwallet ("Platform", "We"). This document takes effect as soon as you complete the account registration process or begin using any service provided by mbiwallet.
Your continued use of the mbiwallet platform after any amendment to these terms will be considered your acceptance of the updated terms. It is your responsibility to review this page periodically to ensure you are always aware of the latest terms in effect.
Reminder: This document contains important terms regarding your rights and responsibilities. If you require further clarification on any section, contact the mbiwallet support team via Live Chat, available 24 hours a day, 7 days a week.
To register and use the mbiwallet platform, you must meet all of the following eligibility requirements without exception:
Mbiwallet reserves the right to request proof of age at any time and to verify your eligibility periodically. Failure to provide satisfactory proof within the specified timeframe may result in the suspension or closure of your account.
Each individual is only permitted to own and operate one active account on the mbiwallet platform. Holding multiple accounts — whether under the same name, different email addresses, different phone numbers, or any other method — is strictly prohibited. mbiwallet uses advanced detection technology to identify attempts to create duplicate accounts. If detected, all associated accounts will be suspended and any existing balance may be forfeited.
During registration, you are required to provide accurate, complete, and up-to-date information. mbiwallet implements a Know Your Customer (KYC) process as part of our commitment to platform security and anti-money laundering compliance.
The KYC review process is typically completed within 24 business hours. During the review period, the withdrawal function may be temporarily restricted. All submitted documents are handled with full encryption and stored securely in accordance with mbiwallet's privacy policy.
Information: The KYC process is in place to protect you and ensure no other party can access or withdraw funds from your account. This is a security measure we implement for the benefit of all mbiwallet members.
Mbiwallet accepts deposits via multiple supported payment methods including FPX bank transfer, Touch 'n Go eWallet, and other approved e-wallets. All deposits are processed in Malaysian Ringgit (MYR) and credited to your account within seconds upon confirmation.
Withdrawals from your mbiwallet account are processed quickly and efficiently. The average withdrawal time to a Malaysian bank account is within 15 minutes of approval. The following withdrawal conditions must be observed:
Important: mbiwallet reserves the right to request additional documents before approving a withdrawal for security verification purposes. This is a standard procedure followed to protect your account and funds from unauthorized access.
Mbiwallet offers a variety of bonuses and promotions from time to time as a token of appreciation for loyal members and a welcome to new members. Each bonus is subject to specific terms and conditions stated alongside the respective offer.
Most bonuses offered by mbiwallet come with wagering requirements. This means you must wager the bonus amount (or deposit + bonus) a specified number of times before the balance can be withdrawn. The wagering requirements for each promotion are clearly stated on the respective promotions page.
Mbiwallet has a detection system that monitors suspicious betting patterns. Any attempt to manipulate or abuse the bonus system — including but not limited to systematically placing low-risk back-and-lay bets to meet wagering requirements — will result in bonus cancellation and potential account suspension.
Tip: Always read the terms of each promotional offer before claiming it. If you are unsure about any condition, ask the mbiwallet support team via Live Chat before claiming the bonus.
All games on the mbiwallet platform — including slots, Live Casino, Sports Betting, Betting, and Fish Shooting Games — have their own rules that all players must follow. Specific rules for each game can be found within the respective game interface.
All game outcomes are final and not subject to dispute, except in cases of verified technical failure confirmed by mbiwallet. mbiwallet uses a certified random number generator (RNG) to ensure every slot game round is independent and fair.
In the event of a technical disruption during your gaming session, mbiwallet will endeavour to restore the game state to the last recorded position. If restoration is not possible, the affected bets will be returned to your account balance. Any winnings arising from a clear technical failure are void and ineligible for withdrawal.
You are solely responsible for maintaining the confidentiality of your account login credentials, including your username and password. mbiwallet shall not be liable for any losses arising from unauthorized use of your account due to your own negligence.
Security Warning: mbiwallet will never ask for your password via email, SMS, or Live Chat. If you receive any such request, it is a fraudulent attempt. Report it to our security team immediately.
The following activities are strictly prohibited on the mbiwallet platform and may result in disciplinary action, including immediate account freezing and balance forfeiture:
Mbiwallet reserves the right to investigate any account suspected of violating the above prohibitions and to take appropriate action without prior notice, including reporting suspicious activity to the relevant authorities.
Mbiwallet regards your privacy as a priority. All personal data you provide during registration and use of the platform is handled in accordance with the mbiwallet Privacy Policy, which complies with Malaysia's Personal Data Protection Act 2010 (PDPA).
Your data is stored on servers protected with industry-grade encryption and will not be shared, sold, or transferred to third parties without your consent, except where required by law. You have the right to access, correct, or request deletion of your personal data at any time by contacting our support team.
For more information on how we handle your data, please refer to Privacy Policy our complete.
Mbiwallet is committed to promoting responsible gaming practices among all members. We provide a range of tools and resources to help you maintain control over your gaming habits:
If you or someone you know is experiencing gambling-related issues, please contact the mbiwallet support team or seek professional help from a relevant organization. For more information, visit the Responsible Gaming ours.
Please Note: Gaming should be entertainment, not a source of stress. Play within your means and never use funds needed for daily expenses as your gaming budget.
Mbiwallet reserves the right to suspend or close any member's account at any time for the following reasons:
You may close your mbiwallet account at any time by contacting our support team via Live Chat. Before closure is processed, any eligible balance in your account will be returned to you once all required security checks have been completed.
Mbiwallet reserves the right to update or amend these Terms and Conditions at any time without prior notice. However, we endeavor to inform members of any significant changes via in-platform notifications or registered email.
The latest version of the Terms and Conditions will always be displayed on this page along with the most recent update date. Continued use of the mbiwallet platform after any amendment takes effect will be considered your acceptance of the updated terms.
If you have any questions or need further clarification on these Terms and Conditions, the mbiwallet customer support team is available to assist you 24 hours a day, 7 days a week via Live Chat on our platform.
Document Version: This document (Version 3.2) takes effect from 1 January 2026 and supersedes all previous versions. For your personal records, you may save a copy of this page at any time.
Register a free account today and enjoy a safe, transparent, and exciting gaming platform. Over 500,000 Malaysian players have trusted mbiwallet.